We want you to love what you order! Should you, for any reason be unsatisfied with your purchase, we will gladly accept your return. You can return any unused item/s within 7 days of receiving your order. Any unused item/s returned within the given return window will be issued a full refund to the credit/debit card used for purchase.
Clearance items are FINAL SALE and therefore not applicable for return or exchange.
Please return your item to our studio address: 10145 Maple Street Bellflower CA, 90706. Please be advised that customer is responsible for return shipping costs. We cover the shipping costs from our studio to your destination for exchanged items (US ONLY).
We encourage you to reuse the packaging we ship to you for any return or exchanges to keep out of landfill. * USPS packaging may only be used when shipping through USPS services, per USPS policies.
Rush order payments are non-refundable.
* Any items returned outside the return window will be denied a return and the item will be shipped back to the customer. Any item/s that are return under any non-resellable condition will be denied a return and the item will be shipped back to the customer (photos may be emailed to customer for proof).
Customer may opt for store credit or exchange item for an item of equal or higher value and pay the difference of that order, if applicable. Exceptions may apply. Please email for additional questions.
Email for customer service inquiries: firstname.lastname@example.org
We work hard to design and make handbags that last. We will gladly repair or replace your item should it break from normal wear & tear (unstitching anywhere on your item, malfunctioned, broken or loose hardware, etc.) within 60 days of receiving your order. Please return your item to our studio address: 10145 Maple Street Bellflower CA, 90706. Customer is responsible for return shipping costs. We cover the shipping costs from our studio to your destination (US ONLY).
* Abnormal wear or tear is not covered by Marloe and will not be replaced (tearing or stretching from strenuous pulling, unstitching due to abnormal use, broken or damaged hardware due to abnormal use, etc.) Exceptions may apply. Please email for questions. Info@shopmarloe.com