Frequently Asked Questions
How long will it take for me to receive my order?
We do our best to get orders out as quickly as we can. Most bags are made to order. Some bags/items are kept in stock. Please allow 2 - 4 weeks for production (unless otherwise noted). For west coast orders, please expect your order within 2 - 5 business days, once shipped (US only). For central & east coast orders, please expect your order within 3 - 8 business days, once shipped (US only). All estimated shipping time are for standard shipping option.
Please email us if you need your order sooner so that we may add a shipping option for you.
Why does my order take up to 2 - 4 weeks for production?
We have adopted the "Slow Fashion" style of production. This means, we take our time to ensure consistency of the quality + detail of our product. Each Marloe design is hand prepped + handmade, from the cutting of the leather to the construction, sewing + packaging. We believe that by taking our time with production ensures that you receive beautifully, hand crafted leather goods.
What is your return/exchange policy?
We want you to love what you order! Should you, for any reason be unsatisfied with your purchase, we will gladly accept any unused items within 7 days of receiving your order. Any unused items returned within the given return window, will be issued a full refund to the original credit/debit card used for purchase. Exchanges will only be granted if the item is in unused condition. If the item shows signs of usage, the item will be returned to the customer & an exchange will not be granted. Please return your item to our studio address: 10145 Maple Street Bellflower CA, 90706. Customer is responsible for return shipping costs. We cover the shipping costs from our studio to your destination (US ONLY).
* Any items returned outside the return window will be denied a return/exchange and the item will be shipped back to the customer. Exceptions may apply. Please email for questions.
Why are your price points as such?
We want to change the consumer mentality of chronic purchasing that often leads to wastefulness. Here at Marloe, we offer a curated selection of styles in fun seasonal colors in order to promote slow fashion. Whats slow fashion? Slow Fashion is the alternative to “Fast Fashion”. It advocates for sustainable fashion solutions, changing the strategies of design, production and consumption.
Our bags are designed with intention are are meant to age and transform with you through ever changing styles and trends.
Our designs are thoughtfully handmade (truly by hand!) in-house by a small team of individuals who work hard and get paid a fair wage. With such ethos, our products must reflect our mission in the price and we thank all of our customers for joining us on our mission and supporting our business.
Do you repair any mishaps with your product?
We work hard to design and make handbags that last. We will gladly repair or replace certain items (straps, hardware, etc. exclusions may apply) should it break from normal wear & tear (unstitching anywhere on your item, fallen tassels or hardware, etc.) within 100 days of receiving your order. Please return your item to our studio address: 10145 Maple Street Bellflower CA, 90706. Customer is responsible for return shipping costs. We cover the shipping costs from our studio to your destination (US ONLY).
Customers who own early versions of our genuine leather Layover Tote:
This earlier model was designed with single layer straps that over time may become over stretched leading to breakage. We will gladly update and replace your straps with a duo folded strap that is stronger and can take more weight. Please note the Layover tote should never exceed more that 10 LBS in weight on a daily basis in order to avoid strap over stretching and/or breakage.
Please note we only repair designs made by MARLOE. Other leather goods will not be repaired, please seek a trusted, leather repair professional.
* For all styles- Abnormal wear or tear is not covered by Marloe and will not be replaced (tearing or stretching from strenuous pulling, unstitching due to abnormal use, broken or damaged hardware due to abnormal use, etc.) Exceptions may apply. Please email for questions.